How To Fix Snapchat Loading Screen Problem On Android

Introduction: Snapchat is a popular messaging app that allows users to share photos and videos. However, some users are experiencing problems with the app. One of these problems is the loading screen.

Many people have probably noticed that they see a Snapchat loading screen when viewing someone’s Snapchat story. However, many people have an error that pops up when they use the app. This problem is widespread in Android devices. There are a few ways to try to fix this problem. 

Some people have trouble loading snaps on Snapchat. This is because the snap seems to be loading, but the tap to load screen stays for a long time, and eventually, you have to download the snap manually. The developers are trying to fix this problem.

What is the Snapchat Loading Screen?

If you are using Snapchat on your phone, it will automatically download any snaps that your friends upload. This makes it easy to view the snap by clicking on it. However, if you have trouble loading snaps, you will need to click on the load button to download it manually.

snapchat loading screen
Snapchat Loading Screen

Snapchat uses a wide range of devices. This app was prevalent on Android devices, but it also worked on iPhones and windows. However, in the past year, Android devices have been having more and more problems with the app. The problem is also available on other devices, but it is more common on Android devices.

Why Does the Loading Snapchat Screen Appear?

The loading Snapchat screen appears because the app is loading. It connects to Snapchat’s servers to send and receive messages, photos, and videos when you open the app. The loading screen appears while the app is connecting to the servers.

Snapchat stories loading
Snapchat Stories

Also, when someone sends you a photo or browse your friends’ stories, the Snapchat app will start to load that media. And the media will automatically load on your screen. You will also have an option to load any media manually by tapping on the load button.

Why Does The Loading Screen Problem Appear?

The loading screen problem may appear for different reasons. One of the common reasons is the app may not compatible with your device, or the current version on Snapchat is not compatible with your device.

Sometimes the network issue appears. Some problems with your device, like cache or settings issues, can make the Snapchat loading screen glitch. Whoever the reason is, we have some solutions for you.

Methods To Solve This Issue Snapchat Not Working

The problem of Snapchat not working can be solved in many ways. Try all the solution one by one to see which one work for you. 

1. Check Your Internet Connection

Ensure that your device is connected to a solid and stable internet connection. In most cases, poor internet connection causes Snapchat loading screen problems. If you are using Wi-Fi, try to move closer to the router. If you are using cellular data, try to check your data limit or network status. If you’re in an area with poor cellular coverage, your device might not be able to connect. Here are a few things you could do to check your internet connection is poor or not.

Check Your Router

If you’re using a router, try to restart your router. Sometimes a simple restart can fix the problems. To restart your router, open your router admin page and click the “restart” or “reboot” button. After successfully rebooting, reconnect your device and try to open Snapchat again.

restart router

Check Your Modem

If you’re using a modem, try to restart your modem. To restart your modem, unplug the power cord from the modem, wait for 30 seconds, and then plug the power cord back in. After successfully rebooting, reconnect your device and try to open Snapchat again.

Check Your Wiring

If you’re using a wired connection, try to check your wiring. Ensure that all the wiring is connected correctly and there are no loose wires. If there are any loose wires, try to reattach them securely.

Check Your Browser

In your browser, you may try to load Snapchat stories. Or you are browsing your Snapchat account. And the cache and cookies conflict with Snapchat. Clear your browsing history, cache, and cookies, then open Snapchat again. 

To clear browser data on Android. 

Open your device’s Settings app. Tap Apps & notifications > Your browser > Storage. Tap Clear data and then click OK.

Check for Viruses or Malware

It is always good to check for viruses or malware on your device. You can do this by using an antivirus program or scanning your device for viruses. If you find any viruses or malware, you can remove them using the appropriate program.

You could check top antivirus for Android from our site and check top antivirus for PC.

Reset Your Network Settings

If you’re using a wireless connection, you may try resetting your network settings. You can do this by going to your device’s Settings app and tapping on General > Reset > Reset Network Settings. This will reset all your network credentials. You may need to set all your network configurations again manually.

Contact Your ISP

If you’re still having trouble connecting to Snapchat, you may want to contact your ISP. They may be able to help you troubleshoot the issue. If there is no problem with your connection and you verify that, you may consider checking the solutions below.

2. Snapchat Server May Be Down

If you’re having trouble connecting to Snapchat, the first thing you should do is check to see if the Snapchat server is down. You can do this by visiting the website in the browser. If the Snapchat server is down, you will see a message indicating such you can’t reach the site right now. Or Error database connection.

3. You Are Using An Outdated Version

If you’re using an outdated version of Snapchat, you may experience difficulty connecting to the app. Snapchat is constantly updating its app, so it’s essential to ensure that you’re using the latest version. You can check for updates on your Android by opening the play store and searching for Snapchat. You navigate to setting and enable auto-update.

Update snapchat

4. Restart Your Device

When the Snapchat app is not working correctly, you should first restart your device. Sometimes a simple restart can solve your Snapchat loading problem. Restart a device mainly restart your whole device network and everything. If the problem is causing your network problem, then by restarting your device, you will refresh your network and help eliminate any potential problems. If the restarting phone doesn’t help you, try the next step.

5. Delete And Reinstall

If restarting your device doesn’t work, you can try deleting and reinstalling the Snapchat app can solve the Snapchat Loading Screen problem. Deleting and reinstalling the app can solve many common problems. When you delete and reinstall the app, all your data and settings are deleted, and you start fresh. To delete and reinstall the app, follow these steps:

Most phone themes allow you to delete the app by pressing and holding on to the app icon. Try to press and hold on the Snapchat app icon and see if you can delete it from the home screen.

How to unstall snapchat

If you can’t delete it from the home screen, go to Settings > Apps and find Snapchat in the list. Tap on Snapchat and then tap on the “Delete App” button. Once you have deleted the app, open the App PlaystoreStore and search for “Snapchat”.

Then Tap on the install, and after completing the download, you can open the Snapchat app and see if the problem is fixed or not. If the problem still appears, then move forward to the next solution.

6. By Turning Of Battery Optimization

Battery optimization is a feature on most smartphones that helps conserve battery life by turning off certain features when the phone is not in use. While this is a great feature to have, there are times when you may want to disable it. This can include features like Bluetooth, Wi-Fi, and location services.

For example, if you use your phone for an extended period and need all of its features, you can disable battery optimization. To do this, go to your phone’s settings and find the battery optimization section. From there, you can find the app you want to disable battery optimization for and toggle the switch to off. 

This won’t be necessary in most cases because, by default, the battery optimization doesn’t affect the Snapchat user experience. But if the networking problem makes any issue that should be fixed by turning off battery optimization.

7. By Turning Off Data Saver

Turning off data saver mode on your phone can help you save data while you’re on your cellular network. When data saver mode is turned on, it will restrict background data usage and limit the amount of data used for streaming videos and music. Turning off the data saver mode will allow your phone to use more data.

Data saver stops certain apps from consuming data. Also, if the data usage limit exceeds, it will stop serving data. So you can turn off data saver mode to Snapchat not working. To turn off data saver mode, go to your phone’s settings and find the data usage section. From there, you can find the data saver mode and check if the data server is enabled or not. If enabled, you have to disable it manually. Some data savers allow you to disable certain apps, but if not, you have to disable them entirely.

If the above solution doesn’t work for you, move to the next solution.

8. By Clearing Cache Of the App

The cache is the temporary files stored on your phone when you’re using certain apps. These files are used to speed up the loading process of the app, but they can also take up a lot of storage space.

Some time incorrect cache may cause problems in your app. This includes the app not opening or, unfortunately, closing the app. So it is suggested to clear the cache of the app. To clear the cache of an app, follow the below steps.

Clearing The Cache Using Android Setting:

  • Go to Settings
  • Click on Apps
  • Click on Manage Apps
  • Wait for all the installed app load
  • Then select the Snapchat app
  • Click On Storage
  • And you will see a clear data button. Click on that button

9. By Clearing Conversation

Clearing the conversations on the application can help the images and snaps load successfully. Some people do not do this because they are afraid they will lose their data. Don’t worry. You will not lose any data by clearing the conversation. You will only delete the messages and images from the conversation. To clear the conversation, follow the below steps. Clearing The Conversation On Android:

Open Snapchat app Tap on

To clear conversations on Snapchat, follow these steps:

1. Open Snapchat. 2. Tap the conversation you want to clear. 3. Tap Clear.

Clear snapchat conversation

10. Re-add Your Snapchat Friend

If you are having trouble seeing your friends’ snaps, you can try removing them and adding them back. This will erase all the snaps you have received or sent. So think before you do this. This method also work for Snapchat Loading Screen.

To remove someone from your Snapchat friends list,

  • scroll to your profile and find the person you want to remove.
  • Please tap on the three dots next to their name, and select Remove Friend.
  • Alternatively, you can long-press on their profile and select remove, and then read them

11. If You Are Using Any Unauthorised 3rd Party Apps

Now this section is for advanced users. Some Snapchat-approved apps and plugins can help you use the app better, while others can put your account at risk. If you are using any unauthorized 3rd party apps, it is best to remove them immediately.

If you use any unauthorized third-party apps or plugins with Snapchat, you may be putting your account and your friends’ accounts at risk.

Some apps not connected with Snap Kit use your Snapchat login information (username and password) to access Snapchat services.

A tweak is an add-on that makes Snapchat work differently than the official app.

If you are using any unauthorized apps, then remove them as soon as possible. Your account can even get blocked for using any unauthorized app. And If you think your account may be hacked, immediately contact Snapchat support.

12. Report Bugs To The Support Team

You can always have a final option where a human support team will contact you and analyze your problem. If you find any Snapchat glitches, you can report them to the support team.

You can contact Snapchat support using their support email. Or you can visit for support

Optionally the easiest way to contact them is through an app feedback system. In this way, the support team also gets the error log of the problem you face.

To report a bug or make a suggestion…

  1. Tap ⚙️ in My Profile to open Settings
  2. Scroll down and tap ‘I Spotted a Bug’ or ‘I Have a Suggestion.’
  3. Choose which part of the app your Report is about
  4. Describe the bug or suggestion and add an attachment if you have one
  5. Choose a topic and tap ‘Submit.’

If you are reporting a bug, please include as much information as possible, and describe what you have to do in the app to see the bug. This will help the support understand it and fix it faster.

Shake to report bugs

Shake to Report is a way to tell Snapchat support about a bug or make a suggestion about Snapchat. When you turn it on, you can shake your device and a menu will appear with a place to submit a bug or suggestion. You can then choose which part of the app your Report is about, describe the bug or suggestion, and add an attachment if you have one.

To turn Shake to Report on or off…

  1. Tap ⚙️ in My Profile to open Settings
  2. Scroll down and tap ‘Shake to Report’ 
  3. Turn Shake to Report on or off

If you’re on Android, you can also adjust your Shake sensitivity. 

To use Shake to Report…

  1. Shake your device a couple of times!
  2. When the menu appears, tap ‘Report a Bug’ or ‘Make a Suggestion
  3. Tell about the bug or your suggestion
  4. Tap ‘Submit’

If you are reporting a bug, please include as much information as possible, and describe what you have to do in the app to see the bug. This will help the support understand it and fix it faster.

Submitting Screenshot

It’s always helpful if you send a screenshot of the Snapchat Loading Screen problem. Sometimes a screenshot help the support understand the problem or reproduce it.

When you Shake to Report, you may include a photo of your device in the Report.

If you’re using an Android phone, the Shake to Report app will take a picture of your screen and attach it to your Report. To edit the screenshot or delete it, tap the screenshot thumbnail in the Shake to Report screen.

If you are using an iPhone, you may include a screenshot in your Report depending on which screen you shake. For example, shaking from the Stories screen will automatically attach a screenshot, but shaking from a Chat with a friend will not.

Incompatible Devices

Not all devices are compatible with the Snapchat application. Snapchat supports Android devices running Android 4.4 or newer and iOS devices running iOS 11 or newer. So make sure your device meets these requirements before downloading the app.


Try All the above solution mentioned one by one and see which one work for you. If you are still facing the same problem, there might be some other issue with your device that is not related to the Snapchat app. In that case, you should find out the problem yourself. There are many android problem solutions also available on our site. You should also check them out.

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